Your account at 9b99 Privacy In Protection
Our Firm Commitment

01 Introduction & Applicability

9b99 (referred to as "we", "the platform", or "9b99") places the highest importance on user privacy. This Privacy Policy ("Policy") describes how 9b99 collects, uses, stores, and protects your personal information.

By using 9b99's website, mobile app, or any of our services, you agree to the terms of this Privacy Policy. This Policy governs our Terms & Conditions should be read together.

We believe data protection is not just a legal obligation — it is an ethical responsibility to our users. That is why 9b99 manages your information with full transparency at all times.

02 What Information We Collect

9b99 may collect three types of information. A detailed breakdown of each category is provided below:

We only collect information that is necessary to provide our services. No irrelevant or excessive data is requested.

03 Purpose of Data Use

9b99 uses your information for specific purposes only. Each purpose is clearly outlined below:

• Account Management: Your identity information is used to complete registration, verify your account, and ensure account security.
• Payment Processing: Your payment information is required to process deposits and manage withdrawals.
• Fraud Prevention: Data is analyzed to detect suspicious activity and maintain platform security.
• Customer Support: Relevant information is used to resolve your complaints or inquiries.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities in Bangladesh.
• Service Improvement: Usage patterns are analyzed to improve your experience.
• Responsible Gaming: To detect excessive gaming and provide timely support.

04 Data Sharing Policy

We take great care when sharing your information to protect your privacy. Data may be shared in limited circumstances, as outlined below:

• Payment Providers: Only the information necessary to verify transactions is shared with Mobile Banking, Nagad, and Rocket.
• Law Enforcement: When required to comply with a court order or government directive.
• Security Partners: Limited technical data may be shared with fraud detection services.
• Corporate Changes: In the event of a merger or acquisition, though the terms of this policy will remain in effect.

Before sharing information in any of the above situations, we ensure that the receiving party also upholds appropriate data protection standards.

05 Cookies & Tracking Technologies

9b99's website and app use cookies and similar technologies to enhance your experience and maintain platform security.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the platform are used and how often — fully anonymized.

You can disable non-essential cookies from your browser settings, though some features may become limited as a result.

06 Data Storage & Security Measures

9b99 uses industry-standard security technology to protect your information. Key elements of our security framework include:

• 256-bit SSL Encryption: All data transmissions are completed through encrypted channels.
• Encrypted Storage: Sensitive data stored on our servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Regular Security Audits: Regularly audited by independent third-party experts.
• Restricted Access: Only authorized staff can access data on a need-to-know basis.

Data Retention Period: Information is retained for the duration of your active account and for as long as required by law after closure (typically 5 years), after which it is securely deleted.

07 Your Rights

As a 9b99 user, you have the following rights over your own information:

To exercise any of these rights, contact our support team. We will respond within 30 days.

08 Minor Protection

9b99 is intended for individuals aged 18 and above only. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• If a user is suspected to be a minor, their account is immediately suspended.
• Any reports of data collected from minors are acted on immediately and the data is promptly deleted.

If you believe a minor is using 9b99, please notify our support team.

09 Policy Changes

9b99 may update this Privacy Policy as needed. When changes are made:

• A notice will be posted on the platform before any major changes take effect.
• The date of any changes will always be noted at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly for updates.

10 Contact

Contact us for any privacy-related questions, requests, or concerns:

We typically respond to all privacy-related requests within 72 hours.